Reading is fundimental...
- User: Support, there is a message on my computer screen.
- Support: What does the message say?
- User: It says there is no paper in the LaserJet printer, what does that mean?
- Support: It means the LaserJet printer is out of paper.
- User: What should I do about that?
- Support: Put a fresh ream of paper in the printer.
- User: Why did it pick me?
- Support: Because you are special.
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